Frequently Asked Questions

Don't panic ! We have noticed with USPS, that there are times where they may prematurely mark something as delivered, when in fact it is still in transit. Give it another day or two to see if it shows up. If not, contact your local post office to begin the process of filing a missing claim and email us at info@boazsoapcompany.com.

We currently only ship with the United States Postal Service (USPS) but are always looking into other shipping methods to ensure guest satisfaction.

The cost of shipping is determined by the estimated weight of the package, the distance the package is traveling, and the shipping option you select. As a company we do not control the shipping costs as rates vary depending on the market.

We offer FREE shipping on domestic orders $50 or over. The total must be at or over $50 after any/all sales or promos have been applied.

At the moment we ship to all 50 states in the country (including Washington D.C) as well as Canada and Mexico.

We try our best to replenish stock as quickly as possible. Here's what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the "Notify Me" button. When that must-have item is back in stock, you'll be the first to know.

We might have not had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have anymore questions or concerns, please contact us with your order number and let us know which products you are missing.

If you received an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is still received a second attempt, send us an email or contact your financial institution for further assistance.